Refund policy

Every piece at The Yellow Bells carries the skill, care and craftsmanship of our artisans. We hope you cherish your purchase, but if it isn’t the right fit for you, we’re here to help with an exchange or credit note.

Return window

For purchases made through our website, you may request a return within 10 days of receiving your order. Returns are not accepted for wholesale or reseller purchases.

Eligibility

Your item must reach us intact and in the same condition in which you received it—unworn, unused, unwashed, with all original tags and labels attached, and in its original packaging.

Please include your order number and receipt or proof of purchase in the parcel.

How to request a return

Email wecare@theyellowbells.com with your order number and reason for return.

Once your request is approved, we will send you a return shipping label and instructions for sending your parcel to:

The Yellow Bells
Block D, JV Business Park
Opposite Smritivan, Madhapar–Bhuj Road
Madhapar, Kutch, Gujarat – 370020

Items sent without an approved return request will not be accepted.

Exchange or credit note

Once the item reaches us and passes inspection, we will arrange an exchange or issue a credit note for a future purchase. Exchanges are subject to availability.

Shipping and handling charges will be deducted at actual cost from the eligible return value. We do not offer cash refunds or refunds to the original payment method.

This approach helps us support the livelihoods behind our handcrafted collections while giving you the flexibility to choose another piece you love.

A note on handcrafted pieces

Subtle variations in colour, print placement and handwork are part of the beauty of artisanal products and make each piece distinctive. If you believe your item is damaged, defective or incorrect, please contact us so we can review and resolve the concern.

For any return-related questions, write to wecare@theyellowbells.com.

Damages and issues
Please inspect your order upon reception and contact us within 24 hours if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like customized, stitched and made on order goods (such as saree blouse, length/ size customized), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards, season discount offers.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be issued credit note within 10 business days. 
If more than 15 business days have passed since we’ve approved your return, please contact us at wecare@theyellowbells.com.